（1） Installation Service Content Description

1. Installation reservation method:

To ensure your rights, please contact MENPAD for professional unboxing and installation services after you sign for it. You can make an appointment through the service hotline 400-0755-010.

2. Installation scope and time

2.1 Installation scope: MENPAD installation service can be carried out in Chinese Mainland (excluding Hong Kong, Macao and Taiwan). The first installation is free. If there is a second or multiple installation/relocation, corresponding service fees will be charged (please refer to the details of the warranty fees). To provide you with better service, we suggest that you consult the customer service center before making a purchase.

2.2 Installation Time: The customer service center will contact the customer within 2 hours of receiving their service request and determine the on-site service time. The specific on-site service time may vary depending on the customer's location. Note: In case of holidays, major events, etc., the contact time may change.

（2） Installation precautions

1. Preparation for installing relevant equipment:

Customers are advised to bring or purchase peripheral devices for MENPAD products, such as mobile stands, smart pens, etc., in advance. At the same time, if the customer needs to re lay the network cable (such as wall wiring, etc.), they need to hire professional personnel to complete it in advance.

2. The installation environment is as follows:

2.1 If wall mounting is required, it is required that the installation wall is a load-bearing wall. Special walls such as glass, marble, ceramic tiles, and hollow walls cannot bear the weight of MENPAD products. If special processes are required for installation in such situations, additional costs may be incurred, and the specific costs will be calculated based on actual expenses.

2.2 Only load-bearing wall drilling is provided for installation. If special installation methods such as ceiling lifting and hoisting are required, the corresponding costs will be calculated separately based on actual expenses.

2.3 If there is a need for movement of MENPAD products, installation requires the use of matching mobile brackets produced by our company. If non manufactured mobile brackets, bases, hangers, and other accessories or firmware materials are used, the inability to bear weight or design mismatch may result in the inability to install conference tablets normally.

2.4 If there are installation hazards in the installation method you specified, and after being prompted by the engineer, if you still insist on installation, a corresponding exemption agreement must be signed, and the responsibility arising from this should not be borne by MENPAD; If you use non MENPAD standard/self operated hanging racks that cause damage to other items, MENPAD will not be held responsible.

（1） Return and exchange service content:

1. Service scope description:

2. Service reservation method:

2.1 If the product you purchased requires a 7-day unconditional return or exchange, please contact the customer service of the e-commerce platform you purchased first for confirmation. After confirmation, the e-commerce platform will contact the MENPAD customer service center to arrange for a service provider to conduct on-site testing and provide a testing report before arranging for a return or exchange.

2.2 If your product needs to be replaced due to quality issues, please provide feedback through the service hotline 400-0755-010. After receiving the request, the service center will designate a service provider to provide on-site service.

（2） Requirements for returns and exchanges:

1. 7-day no reason return and exchange must meet the following conditions:

1.1 In case of non-human damage or performance failure, consumers can choose to return, exchange, or repair the product. The service provider designated by MENPAD will provide testing reports and services.

1.2 The 7-day no reason return and exchange is only valid for products sold on the MENPAD authorized e-commerce platform. The logistics fees (round-trip) incurred by the 7-day no reason return and exchange for non quality issues shall be borne by the buyer and deducted directly from the refund, or paid by the customer themselves.

1.3 A 7-day no reason return or exchange does not include the following behaviors: human damage, missing or damaged packaging, missing or damaged random spare parts.

1.4 All physical goods must undergo reasonable maintenance (such as no scratches, wear, etc. on the external device body) and not affect the resale of the product.

2.  30 day fault replacement service does not include behavior instructions:

2.1 The product has no quality issues.

2.2 Unauthorized repairs, misuse, negligence, abuse, accidents, modifications, incorrect installations, or product quality issues caused by the installation of software systems.

2.3 Unable to provide the purchase invoice, product SN code, warranty card and other three guarantee vouchers for the product, or if the information on the three guarantee vouchers does not match the product or is altered.

2.4 False faults or usage effects affected by the customer's environment, which have been identified as having no faults.

2.5 Damage caused by the use of unauthorized software by MENPAD. Malfunctions or damages caused by virus infection, hacker attacks, or other malicious acts of infringement.

3.  Other disclaimers:

Under no circumstances shall MENPAD's original factory be liable for any direct or indirect losses caused by malfunctions or damages related to the Android system or PC components (such as hardware, memory, etc.), including but not limited to:

3.1 Losses caused by damage or loss of customer information, data, and records;

3.2 Losses suffered by third parties due to damage or loss of customer information, data, and records;

3.3 Any other losses related to issues such as Android system and PC failure.

（1） Explanation of warranty service content

1. Warranty scope and period:

2. Warranty service appointment method:

If there are any malfunctions during the use of your product, please provide feedback through the service hotline 400-0755-010. Once the customer service center receives the request, they will immediately arrange for professional personnel to handle it.

3. Warranty service items:

（2） Other disclaimers:

Under no circumstances shall MENPAD's original factory be liable for any direct or indirect losses caused by malfunctions or damages related to the Android system or PC components (such as hardware, memory, etc.), including but not limited to:

1. Losses caused by damage or loss of customer information, data, and records;

2. Losses suffered by third parties due to damage or loss of customer information, data, and records;

3. Any other losses related to issues such as Android system and PC failure.

（1） Non warranty conditions:

If the product encounters the following situations, it is not covered by warranty and requires payment for repair.

When signing for delivery, the outer packaging box of the entire machine was damaged, but after confirming the abnormality and normal delivery with the logistics personnel, it was discovered that the appearance of the entire machine was damaged after opening the box.

2. Malfunctions or damages caused by errors or improper use, maintenance, or storage, such as improper handling, improper insertion and removal of external equipment, falling or improper external pressure, contact or exposure to inappropriate temperatures, solvents, acids and bases, water immersion or humid environments, incorrect use of non local accessories, product quality issues caused by the installation of software systems without MENPAD authorization, or tearing, tampering with labels, machine serial numbers Quality issues such as cracking, rusting, and damage to products or components (such as casings, motherboards, interfaces, etc.) caused by anti-counterfeiting labels.

If there are any malfunctions during the use of your product, please provide feedback through the service hotline 400-0755-010. Once the customer service center receives the request, they will immediately arrange for professional personnel to handle it.

3. Quality issues such as product or component (such as shell, motherboard, interface, etc.) breakage or damage caused by unauthorized maintenance, modification, disassembly, etc. without MENPAD's authorization.

4. The warranty period has expired, or the model of the warranty certificate does not match or is altered with the repaired product model.

5. Damage caused by unauthorized use of MAXHUB software. Malfunctions or damages caused by virus infection, hacker attacks, or other malicious acts of infringement.

6. Damage caused by force majeure.

（2） Non warranty on-site service fee standard:

（3） Service description:

1. Quotation method:

If there are any malfunctions during the use of your product, please provide feedback through the service hotline 400-0755-010. The customer service center will immediately provide a pre quotation based on the symptoms of the malfunction upon receiving the request;

After the engineer visits and confirms, a loss order will be generated based on the actual situation, and the customer will pay for the repair according to the actual expenses incurred.

2. Other:

This policy applies to MENPAD products sold and used within the China region (excluding Hong Kong, Macau, and Taiwan). Consumers who use MENPAD products outside the designated region are not eligible for the "three guarantees" policy within the designated region.

When the provisions of this policy conflict with national or local laws, the law shall prevail. Within legal limitations, this policy shall prevail.